Frequently Asked Questions
Can I Change or Cancel My Order?admin-bp
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
How Long Will It Take to Get My Order?admin-bp
It takes a minimum of 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery in 2-3 weeks on average. Note: The processing may take longer than usual due to Holidays.
Return/ Exchange & Cancellation Policyadmin-bp
All Sales Are Final. Refunds are applicable only to damaged/defective goods or goods that were not received correctly. Please reach out to customer service if this is applied.
What If I Don’t Get My Order at All?admin-bp
The maximum delivery time is 25 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.
What Should I do If I Receive a Damaged or Wrong Product?admin-bp
All returns and/or exchanges must be initiated here We accept returns within 30 days of delivery All merchandise must be returned unworn, unwashed, and undamaged Refunds are issued to the original form of payment used to place the order Exchanges are only available when requesting a different size for the same product All returns and exchanges are processed within a week of the package’s arrival at our warehouse